All items are dispatched in a strong cardboard tube to ensure they are delivered in perfect condition.
We dispatch over 99% of items within 24 hours of receiving your order.
Delivery times in the UK are usually 2 - 3 days but please allow up to 5 days for delivery as 3rd party postal services (we use Royal Mail) can occasionally cause delays beyond our control. Items are tracked.
Shipping to locations outside the UK will mean delivery times may be longer. We aim for 90% of products to be delivered within 5 days but cannot guarantee this time due to local postal services in some countries being erratic.
In the unlikely event you have not received your product in a reasonable time based on the above guidelines email us at firstname.lastname@example.org and we will resolve any issues.
Response time is Sunday through to Saturday 9 am to 6pm UK time.
Refunds: We offer a full 90 days to return an item and receive a full refund. No quibbles. To be eligible for a refund, your item must be in the same condition that you received it, unused and in its original packaging. (We understand it may have been opened to verify the contents). You do not need a receipt or proof of purchase as we have a record of all transactions.
To start a return contact us at email@example.com. We will send you instructions within 24 hours on what you need to do.
Within 24 hours or receiving the returned item, we will inspect it, confirm approval and automatically refund the full cost using your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or in the unlikely event you received the wrong item, so that we can make it right.
Exchanges: There are no exchanges, just full refunds. Keeps it simple!
Return questions: firstname.lastname@example.org
or call us directly at: +44 7760 197833
Everyone says it but we genuinely want you to be delighted with the quality and value of anything you purchase.